Quality is fundamental to the way Waterfall & O'Brien designs, develops, manufactures and supports its products and services.
As an independent specialist chemical manufacturer, we support a wide range of industries through the development and supply of products for laboratory, diagnostic, industrial, water treatment and surface treatment applications.
We are committed to delivering products and services that consistently meet customer requirements through the application of documented processes, technical expertise and continual improvement.
Our objective is to provide customers with confidence in the quality, accuracy and consistency of the products and services we supply.
Waterfall & O'Brien operates an ISO 9001 registered quality management system that supports the design, development, manufacture, packaging and distribution of specialist chemical products.
The quality management system provides a framework for maintaining product quality, supporting traceability, managing documentation and driving continual improvement throughout the business.
We recognise that quality depends upon the knowledge, competence and commitment of our people.
Training, documented procedures and clear responsibilities help ensure that products and services are delivered consistently and effectively.
Waterfall & O'Brien continually reviews its products, processes and systems to improve performance, increase efficiency and respond to the changing requirements of customers and the industries we serve.
Through investment in equipment, systems, knowledge and product development, we seek to build a sustainable business that delivers long-term value for customers, employees and stakeholders.
Information relating to our quality management system, certifications and compliance documentation can be found within the Quality & Compliance section of this website.