Waterfall & O'Brien maintains manufacturing, technical and administrative capabilities supporting the development, supply and support of specialist chemical products and services.
These capabilities support both our specialist brands and direct customer requirements across laboratory, engineering and manufacturing applications.
Our manufacturing activities support the preparation, blending, packaging and supply of specialist chemical products for industrial and laboratory use.
Production activities are supported by documented procedures designed to promote consistency, traceability and product quality.
We maintain packaging and fulfilment capabilities supporting products supplied in a variety of container sizes and formats.
Packaging activities are integrated with product identification, documentation and dispatch processes to support efficient order fulfilment.
Technical support forms an important part of our customer service approach.
Customers may request assistance relating to product selection, application methods, technical documentation and process requirements.
Support activities are recorded and managed through internal systems to promote continuity and effective customer response.
Waterfall & O'Brien maintains systems supporting the creation, management and distribution of technical and regulatory documentation.
These activities may include Safety Data Sheets, product information, technical guidance and customer-specific documentation where required.
The company operates an ISO 9001 registered quality management system supporting its manufacturing, administrative and customer support activities.
Quality processes support document control, traceability, corrective action management and continual improvement throughout the business.
Additional information and certification details can be found within the Quality & Compliance section of this website.
Waterfall & O'Brien utilises integrated business systems to support customer enquiries, order processing, document management, technical support and operational activities.
These systems assist in maintaining information consistency and provide a foundation for continuous improvement and knowledge retention.
We continue to support customer-specific investigations and product development activities where specialist chemistry or application knowledge can provide value.
Development activities are driven by customer requirements, emerging applications and opportunities identified within the industries we serve.